Returns & Exchanges

At ONSET, we are dedicated to fueling your performance and ensuring you are satisfied with your gear. If your equipment or apparel doesn't meet your expectations, we offer a 30-day hassle-free return policy for all unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Place the items securely in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned gear, we will process your refund or ship your exchange item within 5-7 business days.