Frequently Asked Questions
Everything you need to know about your ONSET gear.
How long does shipping take for ONSET orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gear faster.
What is your return policy for athletic wear?
We offer a 30-day return policy on all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain items like water bottles and compression undergarments are final sale.
How should I care for my performance fabrics?
To maintain the technical integrity of your gear, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners as they can clog the moisture-wicking pores of the fabric.
Do you offer international shipping?
Yes, ONSET ships to over 50 countries worldwide. International delivery times vary by location but generally range from 7-14 business days. Duties and taxes are calculated at checkout.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. Our athletic fit is designed to be streamlined; if you prefer a looser fit for your workouts, we recommend sizing up.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.